At Kidzuu, we value your trust and aim to provide high-quality learning products and services. This Refund & Returns Policy explains the conditions under which returns and refunds are accepted.
Eligibility for Returns
We accept returns only under the following conditions:
- The product received is damaged or defective
- The wrong product has been delivered
To be eligible for a return:
Proof of purchase (Order ID / invoice) must be provided
Non-Returnable Items
The following items are not eligible for return or refund:
Products purchased during special discounts or promotions (unless damaged)
Products damaged due to misuse or improper handling
Used or opened products
Digital products or downloadable content
Services, programs, or assessment bookings
Return Process
To request a return, please contact us at:
📧 info@kidzuu.com
📞 +91 9990080274
Include the following details:
- Order ID
- Product name
- Clear images of the product showing the issue
- Reason for return
Our team will review your request and respond within 2–3 business days.
Refunds
Once the returned product is received and inspected:
Shipping charges (if any) are non-refundable
Approved refunds will be processed within 7–10 business days
Refunds will be issued to the original payment method
Replacement Policy
If eligible, we may offer a replacement instead of a refund, depending on product availability.
Cancellations
Orders can be cancelled before shipment by contacting us immediately
Once an order is shipped, cancellation requests will not be accepted
Damaged Packages
If you receive a visibly damaged package:
Contact us immediately with images for assistance
Changes to This Policy
Kidzuu reserves the right to modify this policy at any time. Updates will be posted on this page.
Contact Us
For any questions regarding refunds or returns, please reach out to us: